Device Compatibility 

Apple iOS devices (requires iOS version 5.0 or higher)

iPhone 6/6 Plus
iPhone 5S/5C
iPhone 5
iPhone 4S
iPad Air
iPad Mini
iPad 4th Gen
iPad  3rd Gen
IPod Touch 5th Gen

 

Android devices

Samsung Mega 6.3 4.2.2 or 4.4 and above
Samsung Galaxy S5 SM-G9008V 4.4 and above
Samsung Galaxy S4 GT-I9500 4.2.2 or 4.4 and above
Samsung Galaxy S4 GT-I9505 4.2.2 or 4.4 and above
Samsung Galaxy Note3 SM-N9006 4.4 and above
HTC One M7 4.3 and above
LG Nexus 4 4.3 and above
LG Nexus 5 4.3 and above

 

 

User Manuals

Quick Start Guide

Frequently Asked Questions

Troubleshooting

How do I get iHealth Edge firmware updates?

We are constantly looking for ways to improve your iHealth Edge experience. From time to time, we update the device firmware to enhance product performance. When a firmware update is released, a notification message will pop up in the App. Follow the onscreen instructions to complete the update.

How does Factory Reset work?

Factory Reset erases all your personal data from the Tracker, including any unsynced data. Please be sure to sync the Tracker by opening the App before performing a Factory Reset. You will not lose previously synced data in the App and the cloud.

To perform Factory Reset, connect your Tracker to charger and press the button for 8 seconds.

When do I need to reset the iHealth Edge and how do I do that?

If you are experiencing Bluetooth connection difficulties or unusual behavior on the iHealth Edge display, you can perform a basic reset on the tracker to reboot it.

I cannot link my activity tracker with my device.

iOS Edge Setup

 

1. Please make sure to check that your device is listed in the Device Compatibility list above.

2. Download the orange iHealth MyVitals 2.0 app.

3. Once you have turned Bluetooth on in the iPhone, please open the app and log in using your email address and password.

4. In the app, please select Activity and Sleep and select "Add Device". 

5. Select your AM3S and enter the last two digits displayed on your tracker. Then choose Connect device. Your tracker should then be paired successfully.


Android Edge Setup

 

1.  Please make sure to check that your device is listed in the Device Compatibility list above.  

2. Download the orange iHealth MyVitals 2.0 app. 

3. Turn Bluetooth on in your Android device. Your Edge does not require a pin to connect to Bluetooth as it uses BLE. 

4. Open the app and log in using your email address and password.

5. In the app, please select Activity and Sleep and select "Add Device".

6. Select your AM3S and enter the last two digits displayed on your tracker. Then choose Connect device. Your tracker should then be paired successfully.

Setup

First time using iHealth Edge

When you first get your tracker, you should fully charge it (about 2~4 hours). To charge, connect the USB end of the charger to your PC and the magnetic end to your tracker. Align and attach the magnetic dots from the charger to the tracker. Save

Tips to charging

a. Remove charger from your PC or power outlet to avoid the magnetic connector connets to other objects and become shorted.

b. Charge your tracker when it reaches 20% to optimize battery life.

How do I pair iHealth Edge with my account?

Make sure your iHealth Edge is fully charged before pairing.

To pair, follow below steps:

a. Download “iHealth MyVitals 2.0” from App Store or Google Play.

b. Turn on the Bluetooth in your mobile device.  

c. Open the app and create an account if you don’t have one.

d. Log in to your account and select “Activity and Sleep”

e. Click on “Add devices” and select “AM3S” from the device list then press “Done.”

f. 6 digit numbers will show on your tracker. Enter the last two digits into your mobile device to pair. g. If you cannot see the 6 digits, shut down the app and follow the pairing steps again.

To shut down the running apps in the background, double click on the Home button and swipe up to shut down Apps (iOS) or hold down your home button and swipe either right or left to shut down.

How do I set up my iHealth Edge on my iOS device?

Setup is quick and easy. Please follow the steps below to set up your

iHealth Edge:

1.Download the iHealth MyVitals app from the App store.

2.In your smartphone’s “Settings,” turn the Bluetooth feature “On.”

3.Open the App and set up an iHealth account if you don’t have one, sign in the account and bring your Edge close to your smartphone. You will see six digits showing on your Edge. Enter the last two digits into the App following instruction to complete pairing.

For detailed information, please refer to the Quick Start Guide included in the product packaging, or download it from iHealthlabs.com.

Can I link the iHealth Edge to multiple accounts?

You can only have one Tracker linked to one iHealth MyVitals account at a time.

Why should I update my iOS App?

A newer version App will contain more features and improvements. Update your iOS App for higher performance and bug fixes.

When does my iHealth Edge reset and what happens to the previous data?

Your Tracker will reset each night at midnight, and all of your data will reset to zero. Your minute-to-minute data will be stored in your Tracker for up to 14 days without syncing. Daily syncing is recommended.

Does the iHealth Edge have PC connectivity?

Currently, the iHealth Edge has only select iOS and Android connectivity.

How do I turn on airplane mode?

Turn on the airplane mode in the App. An airplane icon will appear on your Tracker display.  The airplane mode will automatically turn off when you land and walk for a few minutes.

Syncing Your iHealth Edge

How does the iHealth Edge sync with the iHealth MyVitals App?

To sync data from your Tracker to the App, you must have an active Internet connection and Bluetooth must be turned on. You should see the Bluetooth icon (on the upper-right corner of your iOS device screen, next to the battery level) flash a few seconds, and then stay lit up. This indicates that your iHealth Edge and iOS device are connected.

To sync the Tracker, simply open the App and tap on the ”sync”

If your iOS device is connected to the Internet, your data will be uploaded to the iHealth Cloud as well.

How often should I sync Tracker data with my iOS device?

A daily sync is recommended but not required. The iHealth Edge can record detailed data for up to 14 days between each sync. Daily syncing only takes a few minutes; however, the more data stored, the longer it may take to sync.

Does the Tracker need to be near the iOSdevicing for syncing?

During syncing, keep the Tracker within 16 feet of your iOS device.

How do I sync the time on the Tracker display when changing time zones?

When you travel to a different time zone, the iHealth Edge will automatically update its time when you sync the Tracker with your iOS device.

Activity Tracking

How does calorie-tracking work?

The iHealth Edge records calories burned from your activities throughout the day, and your Basal Metabolic Rate (BMR), which is the amount of calories burned while at rest (in other words, the energy expended to sustain your regular body functions while you sleep). This calculation is based on your age, gender, height and weight. The Tracker displays the total calories you have burned since midnight each day.

Is the iHealth Edge suitable for all physical activities?

The Tracker works best when the wrist is moving as part of the overall movement, and your foot makes contact with the ground, such as when walking or running. The iHealth Edge is less suited for tracking resistance exercises such as weight lifting and yoga. Though it will capture data if worn during these activities, these types of motions are not recorded as accurately as running or walking.

How does the Idle Alarm work and how do I set it up?

You can set up the Idle Alarm in the iHealth MyVitals App. The Tracker will vibrate gently for approximately 4 seconds to remind you to get up and be more active.

How does the Activity Level feature work?

To help you stay motivated, the iHealth Edge rewards you at different levels of activity achievement, as indicated by a little man who can move to 3rd, 2nd, and 1st place, respectively. This is how it works:

At 2,500 steps: The leaping frog jumps to 3rd place;

At 5,000 steps: The leaping frog jumps to 2nd place;

At 10,000 steps: The leaping frog jumps into 1st place and is crowned.

Can I wear the iHealth Edge while performing rigorous activities such as basketball, soccer and other team sports?

It is safe to wear the Tracker during these rigorous activities, and the Tracker will record your step count from these movements. However, the calorie count may not accurately reflect the intensity level of activity performed. For the most accurate amount of calories burned, we recommend that you manually enter all non-walking and non-running activities type in the App.

What is workout mode?

When you walk or run continuously for more than 10 minutes, tracker will generate a summary report with step, distance, calories, and duration information 5 minutes after completing workout.

How much data can the tracker store?

The tracker can store up to 14 days of data. Data over 14 days will delete automatically. 

How do I switch between modes?

You can lift your wrist and tap to switch to different modes.

Sleep Tracking

How does sleep tracking work?

The tracker detects your sleep automatically and will analyze your motion patterns throughout the night and turn these data into useful information, such as how long it took you to fall asleep, the number of times you woke up throughout the night, and how long you were actually asleep versus merely lying in bed.

What are "awaken times"?

The iHealth Edge detects your body movements while you are asleep, such as tossing and turning, then converts that data into Awaken Times. Knowing your total Awaken Times can help you better understand the quality of rest that you are getting.

How does the silent alarm work, and how do I set it up?

Silent alarms can be set up in the App. Silent alarms wake you gently—and without disturbing your partner—by vibrating softly for duration of 40 seconds.

Product Information

What is the iHealth Edge?

The iHealth Edge is an Activity and Sleep Tracker that tracks every step you take, distance traveled, calories burned, and sleep efficiency. Its silent alarm feature wakes you up gently without disturbing the person next to you, and the smart alarm feature helps you remember to be more active. A playful Activity Level feature motivates you to be more active for different levels of steps achieved. It connects with an iOS device via Bluetooth 4.0.

How does the iHealth Edge work?

The iHealth Edge is optimized for walking, running, and everyday lifestyle activities. It gives you an idea of how active you are, in general, by tracking total activity throughout the day and calories burned from your activities. It also tracks your sleep patterns and helps you get a closer look at your sleep efficiency over time.

The Tracker works with the free iHealth MyVitals app, which has personalized health tools to help you get the most out of your data and better manage your health goals.

The iHealth Edge uses a 3-axis accelerometer that detects your motion patterns in three dimensions and converts that information to your steps taken, calories burned, distance travelled, and sleep efficiency.

How should I wear my iHealth Edge?

The Tracker can be worn one of two ways: on your wrist, or on your waist with the clip provided.

Is the iHealth Edge waterproof?

The tracker is rain, splash and sweat proof. It is not waterproof and should not be worn while swimming or showering. 

What materials are used in the manufacture of the iHealth Edge?

The wristband accompanying the iHealth Edge is made of patented thermoplastic.

What if I want to give my Tracker to someone else?

If you decide to give the Tracker to someone else, simply sign in to App with the new account and follow the first time setup.

What information does the iHealth Edge display?

The iHealth Edge shows time of day, number of steps taken, distance traveled, calories burned, and daily activity level.  It also produces activity reports when you walk or run continuously for more than 10 minutes.