Device Compatibility 

Apple iOS devices (requires iOS version 6.0 or higher)

iPhone 6/6 Plus
iPhone 5S/5C
iPhone 5
iPhone 4S
iPhone 4
iPhone 3GS
iPad Air
iPad Mini
iPad 4th Gen
iPad  3rd Gen
iPad 2
IPod Touch 5th Gen
iPod Touch 4th Gen

 

 

User Manuals

Quick Start Guide

 

Frequently Asked Questions

Charging and Battery

How long do I need to charge the battery before first use?

You need to charge the battery for 2-4 hours before first use. 

How many measurements can be taken on a full battery charge?

Up to 200 measurements can be taken on a full battery charge. 

What do I do if the battery is completely drained?

The battery will drain completely if you forget to charge it as recommended or if your meter is not used for a lengthy period of time. When this happens, recharge the battery and launch the App to sync the meter with your mobile device before using the meter again. 

Are test results lost when the battery dies?

No, the meter will save your measurements even when the battery is completely drained. 

Setup

Can this be used with more than one mobile device?

Yes, you can use the iHealth Wireless Smart Gluco-Monitoring System with as many mobile devices as you wish. Just install the iHealth Gluco-Smart App on each device you intend to use with the meter. 

How do I switch between multiple mobile devices?

Turn off the Bluetooth of the last used mobile device if the two mobile devices are within 66 feet, then follow the instructions in the Quick Start Guide to pair with the iHealth meter.

How can I configure the time and date on the meter?

Prior to first use you need to sync the meter to the app on your mobile device to set your meter’s time and date. Refer to the Quick Start Guide for more information. 

How can I configure the time and date on the meter?

Prior to first use you need to sync the meter to the app on your mobile device to set your meter’s time and date. Refer to the Quick Start Guide for more information. 

Can I set up the app so multiple users can use the iHealth Wireless Smart Gluco-Monitoring System?

The iHealth Wireless Smart Gluco-Monitoring System is designed for single user only. It is not recommended to share your device with anyone, including other family members.

Test Strips and Coding

How do I get control solution?

Control solution can be purchased in our online store at store.ihealthlabs.com

Do I need to scan the QR code every time I insert a new test strip?

No. You only need to scan QR code when you open a new vial of test strips. 

What happens if I use expired test strip?

An error message will appear on the app to remind you to use a new test strip or an error code will display on the meter if you are doing an offline test. 

What kind of test strips should be used with the iHealth Wireless Smart Gluco-Monitoring System?

Only use iHealth brand test strips with the iHealth system. 

Which way does the test strip go into the meter?

Make sure you insert the test strip with the contact bars facing up into the test strip port. 

Can I reuse the test strip?

No, you should only use a test strip once.  

What should I store the iHealth test strips in?

Store your iHealth test strips in their original vial only. Never store them in another vial, any other container or outside the vial. 

What are the tips for proper handling and storage of the iHealth test strips?
  1. Shake a test strip out into your hand. Try not to touch the end of the strip.
  2. Wash and dry your hands thoroughly before you open the test strip vial.
  3. Use the test strip immediately after you remove it from the vial.
  4. Don’t expose test strips to direct sunlight or extreme heat.
  5. Don’t freeze test strips or store them in extreme cold.
  6. Immediately close the vial after you open it.
  7. Store test strips in their original vial with the lid securely closed.
  8. Do note transfer test strips between vials.
  9. Keep test strips in a dry place and follow the recommended storage conditions as specified in the user’s manual: 
  10. Storage condition: 39.2° F ~ 86° F (4° C ~ 30° C), Humidity 10% ~ 80% RH. 

What is the QR code on the test strip vial? Why do I need to scan the QR code?

The QR code is located on the top of iHealth test strip vial. You must scan the QR code before using it for the first time and any time you open a new vial of test strips. The QR code scanning feature provides you with a convenient way to code the meter with the test strips to ensure accurate blood glucose results. Scanning the QR code also enables the app to track and show you the quantity of test strips in the vial, as well as expiration information.

Checking Blood Glucose

How do I use the lancing device?

Prepare the lancing device first by following the steps below and press the lancing device against the site to be lanced. Press the release button to puncture the site.

1.Snap off the lancet device cap

2.Insert a new lancet firmly into the lancing holder cup

3.Twist the lancet cover off

4.Replace the lancing device cap

5.Set the lancing level

6.Cock the handle until it clicks

How do I easily get a drop of blood?

There are a few ways you can improve blood flow and make blood glucose checks easier:

1) Warm your fingers by washing with warm, soapy water, then rinse and dry completely.

2) Let your arm hang down at your side to increase blood flow to the fingertips.

3) Grasp finger just below the joint closest to the fingertip and massage gently toward tip of finger, then squeeze for 3 seconds.

4) Set the iHealth lancing device at the appropriate level for you. 

How much/large of a blood sample is needed?

Minimum of 0.7 micro liter is required. 

How do I know that enough blood sample has been taken?

Make sure the confirmation window of the test strip is completely filled with the blood sample. Remove your finger quickly when countdown appears in the meter display or when you hear a sound alert from the app if the meter is connected to a mobile device.

• How do I see my test results on the meter?

Press the memory button located in the side of the meter to view the test results stored in the meter. The first reading you’ll see is your most recent blood glucose result. To review earlier test results, press the memory button repeatedly.

Why is the test result different from another brand’s glucose meter?

The iHealth system provides you with the whole blood equivalent results. The result you obtain may differ            somewhat from other home use glucose meters result due to normal variation. You can take a control solution test if you suspect the test results are not accurate. Refer to the “Performing a Control Solution Test” section on owner’s manual. 

What conditions are not suitable for using the iHealth system?

Please refer to the “Limitations of Use” section in the owner’s manual. 

AST and Control Solution Test

Can I use a blood sample from other areas of my body?

Yes. Alternate Site Testing (AST) is the use of parts of the body, other than the fingertips, to check blood glucose levels. The iHealth system allows you to test on the palm, forearm, upper arm, calf, or thigh with equivalent results to fingertip testing when used at appropriate times. There are limitations for doing AST. Please consult your healthcare professional before you conduct AST. The iHealth system should only be used for AST under steady-state blood glucose conditions. Refer to the  “Information about Alternate Site Testing (AST)” section on owner’s manual for detailed information. 

How can I use the Clear Cap for AST?

The clear cap is for palm, forearm, upper arm, calf, or thigh sampling only. Replace the lancing device cap with the Clear Cap when doing an AST test. 

What is a control solution test and how do I run a control solution test?

The control solution test using iHealth control solution ensures that you are performing tests correctly and receiving accurate results. Refer to the “Important Information About Control Solution Tests” section on the owner’s manual for detailed instructions. 

When or how often should a control solution test be performed?

Control solution tests should be performed when:

1.First receiving or purchasing the meter.

2.Checking the meter and test strips (which should be done at least once a week).

3.Using a new vial of test strips. 

4.You suspect the meter or test strips are not working properly. 

5.Your blood glucose test results are not consistent with your expectation, or you think the results are not accurate. 

6.Practicing the testing process. 

7.The meter has been dropped or damaged.

Troubleshooting

The meter displays “Lo”.

Battery level is low and needs to be charged before use.

The meter displays “Er2” or “Er4”.

Re-test with a new test strip. If the problem persists, call Customer Service at 1-855-816-7705.

The meter displays “Er3”.

Re-test with a new test strip. If the problem persists, call Customer Service at 1-855-816-7705.

The meter displays “Er5”.

The environmental temperature is low. The operating temperature needs to be 50°F~104°F (10°C~40°C).

The meter displays “Er6”.

The environmental temperature is high. The operating temperature needs to be 50°F~104°F (10°C~40°C).

The meter displays “ER8”.

There is a communication error. Touch “Start” in the app to re-test.

The meter displays “Er9”.

The test strip was removed during measurement. Retest using a new test strip.

The meter displays “ErC”.

Your meter is not synced to the app on your iOS device. Follow the instructions for first time set up to sync your meter.

The meter displays “Erd”.

There are no more remaining strips in the vial. Scan a new vial of test strips.

The meter displays “ErE”.

The test strips have expired. Use a new test strip.

The meter displays “ErF”.

Measurement cannot be taken while the meter is charging. Unplug the charging cable before testing.

Test results are inconsistent or control solution test results are not within the specified range.

Re-test with a new test strip and make sure there is at least 0.7 micro liter of blood sample or control solution on the strip. If the results are still out of range, contact Customer Service at 1-855-816-7705.

The meter countdown did not start.

The test strip may not be inserted correctly. Retest using a new test strip.

Product Information

What is the iHealth Wireless Smart Gluco-Monitoring System?

The iHealth Wireless Smart Gluco-Monitoring System is the innovative blood glucose monitoring system that connects with your mobile device through Bluetooth technology to help you test, track and manage your Blood Glucose levels. The iHealth system works with the free iHealth Gluco-Smart App that has personalized health tools to help you get the most out of your data and to better manage your health goal.  Through the app, you can easily view glucose trends over time, set test and medication reminders, track test strip quantity and expiration information and share data with your healthcare provider. 

How accurate is the iHealth Wireless Smart Gluco-Monitoring System?

The iHealth Wireless Smart Gluco-Monitoring System is a FDA and CE approved device. It meets the rigorous accuracy standards set by the governing bodies in the USA and Europe. It meets the ISO 15197:2013 requirements, In vitro diagnostic test systems - Requirements for blood-glucose monitoring systems for self-testing in managing diabetes mellitus.

The standard requires that manufacturers of these systems provide even greater accuracy than the previous version. For detailed information, please visit http://www.iso.org/iso/home/news_index/news_archive/news.htm?refid=Ref1749 

Can measurements be taken without a mobile device?

Yes. After the meter is synced with your mobile device, you may use the meter when your mobile device is not available. The measurement data will be stored in the meter. 

How many offline measurements can be stored in the meter?

Up to 500 offline measurements can be stored in the meter. 

Can I use other brand test strips on the iHealth meter?

No, only iHealth brand test strips can be used for the meter. 

Can I use other brand lancets?

You should try to use iHealth brand lancets. Some generic lancets might be compatible, consult with pharmacist before you purchase non-iHealth brand lancets.

Can I set up the app so multiple users can use the iHealth Wireless Smart Gluco-Monitoring System?

The iHealth Wireless Smart Gluco-Monitoring System is designed for single user only. It is not recommended to share your device with anyone, including other family members.

What is the iHealth Wireless Smart Gluco-Monitoring System?

The iHealth Wireless Smart Gluco-Monitoring System is the innovative blood glucose monitoring system that connects with your mobile device through Bluetooth technology to help you test, track and manage your Blood Glucose levels. The iHealth system works with the free iHealth Gluco-Smart App that has personalized health tools to help you get the most out of your data and to better manage your health goal.  Through the app, you can easily view glucose trends over time, set test and medication reminders, track test strip quantity and expiration information and share data with your healthcare provider. 

What application (software) can be used with the system?

The iHealth Gluco-Smart App on the App Store. 

How do I clean the meter and how often?

The meter and lancing device should be cleaned and disinfected following each use. We suggest that you use CaviWipesTM ((Metrex® Research Corporation, EPA Reg. No. 46781-8, EPA Est. No. 56952-WI-001). Refer to the “Cleaning and Disinfection” section in the owner’s manual for detailed information. 

Is the iHealth meter covered by insurance?

No, it is not covered by insurance. 

Is the iHealth meter covered by insurance?

No, it is not covered by insurance.